We are committed to making the Big Bear Rail Controller among the finest operating systems on the market and as part of that commitment, we offer all purchasers full 12 months of online support plus assistance for the 30 days duration of any trial.

We have gone to great lengths to help make the software easy to use and resilient but if you have any issues with running your layout and computer configuration, we are happy to help. If you have any on-going software problems please contact us via the contact page and we will what we can to put things right.