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Privacy Policy

Privacy Policy

Introduction

Blue Tang Innovations Ltd (Blue Tang, Big Bear, we or us) cares about the privacy of your personal information and is committed to protecting it. This Privacy Policy (Policy) explains what information we collect about you and why, what we do with that information, and how we handle that information.

For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the company responsible for your personal information is Blue Tang Innovations Ltd This Policy is incorporated into Blue Tang's Terms & Conditions (Terms & Conditions) and applies to information obtained by us through your use of the information, software, products and services made available through the bigbearrail.com website (Website).

Collection of your Personal Information

Blue Tang collects information that, alone or in combination with other data, could be used to identify you (Personal Information), such as your e-mail address, name, physical address, telephone number, or employment information. If you make a purchase from Blue Tang, we will collect and store your billing and credit card information. Blue Tang may also collect anonymous demographic information which is not unique to you, such as your postal code and preferences (Non-Personal Information). Non-Personal Information is not linked to your Personal Information (for example, your IP address).

Blue Tang will collect your Personal Information in a number of ways, including when you contact us through the Website, by telephone, post, e-mail or through the other means set out below.

Information from third parties

We collect Personal Information about you from third parties such as social media networks. We use this information to source potential customer leads.

Automatically collected information

Blue Tang collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

  • operate the Website and deliver the services.

  • communicate with you about the services you use, as well as respond to requests for assistance.

  • understand and improve how our users use and interact with our services.

  • publicly disclose aggregated statistics regarding our users’ use of our services.

  • market our services to you.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. When we process any payment made by you, we process your Personal Information to prevent or detect fraud, including fraudulent payments and fraudulent use of the Website. The legal basis for this processing is compliance with our legal obligations.

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below).

Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes. Please contact hello@bluetang.co.uk for more information.

Personal Information access and disclosure

Blue Tang does not disclose personal information to third parties. However such personal information may be acquired and stored with DIgital River with whom we use for online sales.

Use of cookies

The Website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website, a cookie helps the Website recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as your billing address or site preferences. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.

We may place the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of, the Rocket Lawyer services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. This site also provides details on how to delete cookies from your computer.

Big Bear

Blue Tang Innovations Ltd
Edinburgh
United Kingdom

0330 321 RAIL
+44 (0)330 321 7245

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